Shop policies

Last updated on Jan 10, 2021

Shipping:


Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times
North America: 7-15 business days
Europe: 7-15 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Pay Pal
Visa
Master Card

Returns and exchange details
If your piece gets lost or damaged, I offer a replacement or full refund - a piece is considered missing if it hasn't been received, there is no record of it after 21 working days and it is confirmed missing by postal carrier or courier.We ship registered post or courier our orders so we always have a tracking number.

If your piece is returned to us because you were unable to collect from Post Office or not at home to accept a delivery, customer pays to reship the item.

If you are unhappy with your piece or just change your mind, I will offer a full refund once the return is advised within 14 days - customer pays return shipping. We process the refund once the return is received here. The item must be returned

How much will be refunded?

Refunds for the product are possible after deducting the amount of shipping, taxes and fees.


Customs duties

Possible customs duties are not included in the price of the product. Possible fees are fully paid by the buyer.


Delivery time

The average standard delivery time for all paintings is from 7 to 15 days.

All products are sent by courier delivery EMS

Please note that the delivery period starts from the moment when we finished taking the painting passed it to the delivery service, and received the track number.

Buyers can't change their delivery address after sending the order.

Upon your request, we can arrange Express delivery of 3 -5 days. Write to us!

Second option: UPS, DHL, TNT Expedited Mail Services, delivery time from 3 - 5 days, shipping cost 160 - 250 $ price depends on the size of the painting. The price of the painting in the invoice is re


Care instructions

-Never hang your canvas painting outside, in areas of high humidity, or near any heat source.

-Do not place anything on top of the canvas or lay your canvas with the front facing down.

-Never use any chemical cleaners to clean your canvas painting.


If you receive a damaged painting

If you receive a damaged painting you must save the damaged box so I can immediately file a claim with the shipping company. They will need to see the box & painting to launch their investigation. All of my paintings are fully insured.


Order Cancellation

1. I accept cancellations only within 24 hours after an order was made ( at latest due to we might be in different time zone).

2. In case of cancellation after 24 hours after an order was made, buyers are responsible for all costs of used materials:

*In case of cancellation after 2-3 days the order was placed, we are holding charge of 25%.

*In case of cancellation after 4 days and later the order was placed, we are holding charge of 30%.


Colors and shades image on the canvas, wood, paper

The color and shades of the drawing on the canvas may differ slightly from the images that you see on the site, due to: different color rendition of monitors and mobile devices, strong contrast of monitors on smartphones. Colors and shades, contrast on the canvas may be softer than on the monitor.